Michelle Lynne 0:00
Hey, y'all, I wanted to share this next podcast with you it was actually originally recorded as an IG TV for for Instagram. It was a live that we did. It's about receivers. And I'm asked so often about how to work with a receiver what to look for and so forth, that I thought I would repurpose this and share it with y'all. Morgan, who is the person that I'm interviewing in the segment is no longer with the receiving company that we refer to, but it is still chock full of information that I hope you find helpful. So enjoy. And don't forget to leave a review. Welcome to design for the creative mind, a podcast for interior designers and creative entrepreneurs to run their business with purpose, efficiency and passion. Because while every design is different, the process should remain the same. Prepare yourself for some good conversations with amazing guests, a dash of Jesus and a touch of the woowoo and probably a swear word or two. If you're ready to stop trading your time for money, and enjoy your interior design business. You are in the right place. I'm your host, Michelle Lynn.
All right. Hey, guys. My name is Michelle Lynn. And we are kicking off a new series that I am calling my video casts. They are just an opportunity to spread some education and information by me talking to my friends that are in industry related positions in the interior design industry. So my first guest today is Morgan Heinrich Hi.
And my name is Michelle Lynn.
I am the president of NL interiors group here in Dallas, Texas. And I have begun a platform called designed for the creative mind, which is a great resource for courses, different resources that are free paid for and so forth, all about the business of interior design. So that seems to be a struggle for us creatives is running a good business? What we're doing today, and I want to proceed this conversation with the date today. It's the end of March 2020. And we are all relegated to working from home at the time being Dallas and in Fort Worth, we both have a Shelter In Place due to the corona virus pandemic. So just kind of noting that if conversation changes, or references that technology is kind of thrown together right now my little recording studio that I was going to create has been on hold because my child's home with me right now. So getting stuff done. It is interesting. But that hasn't stopped us. That hasn't stopped us. Morgan was gracious enough to join me. So let me tell you a little bit about who she is. And yes, I do have notes on the screen. I do have notes because this keeps us on track. So Morgan, which I guess that's the beauty of a podcast is that you can read directly from the notes and nobody's going to know it. But Morgan is the Director of Marketing at delivery limited. She has been part of the delivery limited team since May of 2017. And for those of you who don't know who deliver delivery Limited is they are a professional receiving company here in the Dallas Fort Worth area. Now, Morgan has enjoyed working with such an established company. They have had 43 years as of today of relocation experience. The service is in DFW but I know that they go nationwide as well. Morgan's focus is on the interior design industry, which is how we met and became friends. Obviously, he serves as the chair of marketing and publicity also at the interior design society here in the Dallas Fort Worth area. So I just wanted to spend some time talking about what Morgan does what a professional receiver does and sharing that information. So let's really just dive in. And Morgan if you would share with our audience, what does a professional receiver actually do?
Morgan Heinrich 4:20
Yeah, so hi, everyone. Michelle, thank you so much for having me on. Today. Working from home was always a little bit weird, especially working for a receiving in a service business. Little background delivery limited. It's been around for 43 years. We started as a designer delivery company. So say you need a sofa picked up from a showroom in DFW and you deliver it out wherever that may be, whether it's down the street or Colorado, California we go everywhere. We started out as that and since then we've kind of grown and adapted to interior designer needs and then we also help luxury residential clients as well with their movie needs. So for the interior designers as a receiver So we have a slew of services that we offer for clients, whether it's receiving the items. So say you're ordering for for projects, and you have a few rooms here, a whole house here, a bunch of furniture.
Michelle Lynne 5:15
The details that go into it just with the art and the accessories. Oh, yeah, not just the big pieces of furniture. Oh,
Morgan Heinrich 5:23
yeah, it's, it's everything. I mean, it's some people, I have to explain to them that all this stuff's not going to fit in your office, it's not going to fit in your home office. I mean, this is rooms worth of furniture. And so we deal with the truckers 18 wheelers that come in, we kind of act as that liaison for you, we receive everything, we inspect everything. lately, there's been a lot of freight damage. So we make sure that everything is well inspected, so you don't have a damaged piece when it arrives on your doorstep.
Michelle Lynne 5:53
And I'll tell you that that is so helpful from a design standpoint, because this way, at least it is caught at your warehouse, rather than when it gets to the project site. Because it's mortifying, when you have, you know, you've had your client approved, let's just say a purple velvet sofa. And a pink striped velvet sofa shows up at the at the project installation. It's mortifying, so you guys have done such a great job when there have been errors or damages. It protects our clients from that inconvenience. And it keeps us from the embarrassment that goes with it.
Morgan Heinrich 6:33
And that's really our goal. I mean, this as few surprises as possible is the goal. And we try to act as a place to consolidate everything, inspect it, and then have it ready for installation.
Michelle Lynne 6:44
It's a beautiful thing. But I thought it was about the best invention since sliced bread or bottled beer when I finally like understood what you guys did, and wasn't trying to scramble around trying, checking in furniture for myself, because I started my business in home staging. So I actually had a warehouse full of furniture that I used to put out on vacant, vacant homes when they were for sale. And so I was also receiving a lot of the things for my design projects. Yeah. Holy crap. That's a
Morgan Heinrich 7:15
lot of work. Oh, yeah.
Michelle Lynne 7:19
Yeah, that was my ignorance of not knowing that this was a service that was provided to designers. So hopefully, there's designers out there who are as ignorant as I was back then and figure it is not stupid. It just means you don't know. And so it makes life so much easier. Yeah,
Morgan Heinrich 7:35
that's I mean, that's really our goal to partner with designers for that reason.
Michelle Lynne 7:39
So tell me about the process, when, let's just say a sofa or a couch, arrives, we've ordered it like the client has, we put it in our design, the client approved it, the clients paid for it, it's been ordered, it shifts, it shows up at your dock,
Morgan Heinrich 7:57
basically. Because
Michelle Lynne 7:58
even if I could fit certain items into my studio, or my home office or anything like that, a lot of the to the trade vendors won't even deliver unless you have a doc to back the truck up to like literally back the truck up. So once that couch comes off of the truck, what do you guys do? What what is your process? Yeah,
Morgan Heinrich 8:24
so how the process works, and we invite anybody to come to our facility to come check it out? Yeah, we have a train staff. So as soon as soon as it shows up, the piece gets inspected. I mean, these guys go around all of it, the whole box, if there's a big dent in the box, if the box looks like it's been thrown around, thrown off the truck on the truck, again, we'll deny the package because we don't want that happening to you. And we don't want you being stuck with a piece that we've received for you. So we make sure there's no damage on that end. Once we received the package, we unbox it, we go through, we make sure there's no colors. I mean, if it's supposed to be a purple sofa, and it's lime green. That's something we'll definitely notify you on. We our guys are really, really detailed. So they go in and they zoom in if there's a tiny little scratch or anything, they send you a picture of it. So we take pictures of everything. For example, we had, I think it was 10 chairs come in and they were supposed to be kind of distressed, but to look like they had weathered a very, very hard storm, and are distressed, very distressed. And we let our clients know I mean, we don't want us to show up on site and there to be surprises. So as soon as we receive them, they get a barcode and we take down any additional notes. So we have a tracking system. So that that barcode tracks that item. And so we'll said
Michelle Lynne 9:48
I didn't know that until Yeah, I started talking about some of these questions and answers and so forth. And I thought that was like, I didn't know that you actually barcoded them
Morgan Heinrich 9:57
Oh, yeah, we I mean all our guys have scanners which checker lists three times actually not twice. But yeah, so we have one more time on Santa
Michelle Lynne 10:04
Claus. Well, you know, check it twice.
Morgan Heinrich 10:10
So yeah, they receive a barcode. So we know where it is, whether it's on the trucks or in the warehouse, wherever the shelves are warehouses, 125,000 square feet. So a lot of space. Yeah. And we need to make sure that we know where it is at all times. Should you say that you need that purple sofa? Absolutely.
Michelle Lynne 10:27
And to clarify, the designers will we send you the list of what to expect so that you know it's supposed to be a purple velvet sofa. And when it does show up lime green, that little, you know, light bulb goes off and goes, this isn't quite right. Let me interrupt myself to take a quick moment to thank satin off Insurance Agency for sponsoring this episode of The designed for the creative mind podcast. Their support and understanding of the interior design, decorating and home staging industries is unrivaled. Satin off understands what our businesses do. And they provide insurance that lets me sleep at night. Yep, this is the firm that I use. And they will do the same for your sleep habits. And your business too. They're more than an insurance agency, they are an extension of my business. They take care of the worry, because they are the experts, which allows me and my team breathing room to do what we do best designed beautiful spaces. You can find their contact information below in the show notes. Give them a call today. Yeah, so I'm skipping around a little bit on the questions that you and I talked about. Like, what are some of the helpful things that designers can do? On the front end? Like we just talked about sending you a list? What what is that list? What should that list look like? Like I can imagine you've seen like, all sorts of variations. But you know, what's the best practice for notifying your team of what they should expect to arrive? Yeah, it literally do have three projects going on at once that you're all at the same time receiving furniture for
Morgan Heinrich 12:09
Yeah, so back best practices, the more information the better. Michelle has been great about providing so much information up front, of course. But yeah,
Michelle Lynne 12:20
I did not pay her to say that. send you money later.
Morgan Heinrich 12:25
But yeah, so for sure, if Best practice number one would be make sure the design firm name is on that package, because receivers have been shippers have been leaving off a ton of information. So when it shows up at our warehouse that says to delivery limited, we have 1000s of clients. And we need to know who it belongs to. So that's number one,
Michelle Lynne 12:45
that we learned that the hard way. So say instead of to the receiver, it should say to me to your design from to ml interiors group with the receivers address.
Morgan Heinrich 12:56
Yes. And if you could put a project name on that, or however you identify, that is even more helpful. So say you have five projects going on right now. If it says to Michelle went into your ml interiors a dash Smith, then we'll know exactly what inventory needs to go into.
Michelle Lynne 13:13
I think that's a really key a really key point because it is possible to have your items delivered to an address, even though you don't own that address. Like some designers might struggle with the fact that it says to ml interiors group, you know, dash Smith project. Yep. But it's your address. It's okay to do that. And this actually intentionally helpful. Yes. And
Morgan Heinrich 13:41
a lot of the companies that we work with, and a lot of the companies designers work with, they know we're receiver. So they I mean, they immediately know I mean, once our address pops up. I mean, if it's a new one, they'll give us a call before we get a bunch of phone calls just a heads up, but they're headed in from California or wherever the piece is coming from. But um, yeah, so that is completely fine.
Michelle Lynne 14:03
So it's addressed to the design firm with your address on the on the shipping information. Yes, that was the best way to get that list of items to you. Is it good to just send a spreadsheet to send pictures to send a written description, everybody's on different software, I think we just send you our software project management software page, basically saying this is what it is. And here's the dimensions. What, what are the key points that are most helpful to y'all for receiving?
Morgan Heinrich 14:35
Yeah, so um, we really work with the client, I mean, the name of whatever it is, so say the brand the name because I mean, you might have 10, Black chairs. A description of the kind of chair, a SKU number, any kind of identification number or where it's coming from is helpful. Even if you just attach a bunch of pictures of what we should be expecting from you. That's really helpful to have we really Try to surf the designer. And I mean help whatever is easiest. But if it says black chair, that's not as helpful. I mean, it should say black chair, XY and Z.
Michelle Lynne 15:10
Does it a side chair? Or is it a dining chair? Or is it a outdoor seating chair? There's options. That makes sense. And I know that we had to corral my team to make sure that we were all fairly consistent with it, because we were all over the place for a while.
Morgan Heinrich 15:25
Yeah, I'm in house are pretty consistent with it, too. I mean, we've been dealing with this for so long that we are very detailed in our descriptions. So table side table is not enough.
Michelle Lynne 15:38
Yeah, you guys do go into a lot more detail about it. So we can, it's nice for us because sometimes, the project was designed three or four months ago or more, and the product was ordered. And then it comes in and we're like, I don't even remember what that project looks like. So your guyses description has been very helpful for us as well.
Morgan Heinrich 15:59
Good to hear. I didn't pay to say that. Yeah.
Michelle Lynne 16:02
There we go. Now we're even now.
So what are some of the craziest things that you've seen while working at a receiving company?
Morgan Heinrich 16:12
Okay. So we are a storage facility to, again, 125,000 square feet. We have had pieces sitting there for a very, very long time. There are TVs older than me. And there. Oh, yes. Sitting there forever. That's some of the funniest things that I've seen rent on them. Yes, yes. They just said, maybe they'll, they'll need them one day in their vintage game room or something. But um, one of the craziest things in our facility is a 16 foot tall wardrobe. It's been there for 15 years. 16 feet tall. It is go check out her Instagram delivery underscore limited. There are photos of it. But yeah, it is massive.
Michelle Lynne 16:58
That's crazy. Yeah, the ceilings
Morgan Heinrich 17:00
were built at 16 feet tall. So the piece did not fit in there. Yeah. And then yes. And then the client decided that they didn't actually really like it. And it is a custom piece. It looks like mine, which in the wardrobe, or Alice in Wonderland, when you're standing next to it. It's 70. Oh,
Michelle Lynne 17:18
yeah. That would be interested to talk to the designer or whomever crafted that whole process and ended up leaving it there just to find out, do they own it? Does the client own it, and they're paying rent on storage or whatever that but that is crazy. The clients
Morgan Heinrich 17:35
got it. So if anybody wants to buy it, I'm sure she'd be happy to. Yeah, and then so also we do crazy installations. So we just did a for I'm not gonna say who it is. We're very private, but I'm an old it NFL player. We just installed his photo booth with a crane over our glass staircase. And yes, yes. Beautiful. I mean, it's awesome. But we do crazy installations like that. Yeah. And I mean, even craning up things into the white, top of the Ritz. I mean, all different kinds of crazy installations on top of the elevators under elevators. We have a MacGyver award every year for being creative with it. So
Michelle Lynne 18:20
huh, yeah, we can imagine your insurance costs. Oh, yeah.
Morgan Heinrich 18:27
Got it, though. Don't worry about it.
Michelle Lynne 18:30
So if if our audience is not in Dallas, and don't have the privilege of working with delivery limited, but they want to go out and find something comparable, and you don't really know what to look for, what would be some of the things that you would say, look for this, this and this, stay away from this, that and the other, you know, like, what would be some of the qualifying? What would be some of the qualifiers?
Morgan Heinrich 18:52
Yeah, yeah. So definitely ask what services they offer. We offer a variety services. And it's really helpful to have our installers on top of delivery guys and receiving company, ask what they offer, and what their process is like working with interior designers get to know if they have a point person and who that is, because that's really going to be your go to I mean, we have our Scheduling Office, and that's our designers kind of best friends. Ask, ask them to tour their warehouse. That's probably our number one thing because that's like the behind the scenes, we're more than happy to show anybody our warehouse because that's how we're treating our the clients, inventory and items. And that's how they're going to treat your items. So you want to be able to Yeah, walk through, check it out. Something else is asked about the training that goes into there, guys, and what what needs to happen for them to hire somebody because, I mean, they're an extension of your business. You want to leave a lasting impression on your clients and you want it to be a good one. So I mean, you don't want these guys showing up in Rocky T shirts.
Michelle Lynne 20:00
The uniform is imperative just to extend that luxury that we offer on the front end. Yeah.
Morgan Heinrich 20:06
And it really is. I mean, people's homes are very personal. And so you want to make sure that your clients feel safe with these people in their homes, just with the stigma that kind of goes around installation delivery people. Yeah, for sure asked about that training and anything else. I mean, our guys go through etiquette training. So they know how to address you. They know how to dress the client. But there's a lot that goes behind it. So definitely ask those questions about the staff as well as the facility.
Michelle Lynne 20:35
That's fantastic. And I've seen on your Instagram, the training, the ongoing training that's going on, even if it's just like, how do you treat the arch pieces, the corners and random? It's things that we may take for granted when the product arrives. But we don't think about it when we're pre screening other services.
Morgan Heinrich 20:57
Yeah. And it's a little things like that, whether it's I mean, we moving wineglasses. I mean, just the care that has to go into that, because if one of those boxes get dropped, I mean, what happens? Yeah, and packing books and packing expensive things. And just the care that goes into that. It can add up really quick if you don't have a reliable service.
Michelle Lynne 21:19
Yes, I definitely agree with you. And let me ask you, are your is your staff background checked?
Morgan Heinrich 21:25
Yes, yeah, so their background checked and drug tested. So we make sure I mean, third dealing with 1000s and 1000s 1000s of dollars. And they're in I mean, your clients homes, which are beautiful, and you want your clients to be safe to
Michelle Lynne 21:38
win that, that it's, I think that makes a big difference. Because a lot of our clients don't realize that there is an additional fee associated with the entire process of of our services. So we have our entire design for a fee. And then we have freight, and then there's the receiver and installation. So you know, let's let's talk about you guys is process is you receive things, you catalog them, you store them, and then you deliver them, us sharing that with our clients and saying, This is what the additional fee is for. If they need to go, we've never had anybody need to. But if they wanted to go down and see what they're paying for, it's really nice to have that. But when your team shows up, and they're also such perfectionist, and I can tell you from our own installations is that they're fantastic about, you know, we're sitting there and we've got everything installed, and we're like, oh, the rug needs to go to the left and inch flinch. They are so amazing. And just if our clients are there, they're always so impressed with their level of professionalism, and their willingness to just came over the bench. I'm so sorry, we have to move the couch and the coffee table and all this other stuff off of it. But it has been fantastic. And they are a great extension of our service. Yeah. Yeah, that's really what we try to be. Yeah. And I think that was my next question for you is why is this service needed for the interior design industry? But I think we've kind of covered that.
Morgan Heinrich 23:11
Yeah. You don't want to be carrying around the furniture, do you?
Michelle Lynne 23:13
Oh my gosh. So what I used to stage when I first started my company, when I was doing staging, I would I'd be schlepping furniture with a U haul? Oh, you would not believe and then I used to hang the art and all of the stuff that you guys are so wonderful at doing now. And let me just tell you that for every one piece of art, I would probably put four holes in the clients.
It was mortified. I was just praying I
was so let's see here. On the flip side. So we talked about what designers should do when working with a receiver. What are some of the things that designers should not do when enlisting your services? Or say we've enlisted your service? What what don't? What should we not do going down the road?
Morgan Heinrich 24:02
Yeah, so I've got a few things here. The first thing probably be don't be vague. When you're calling to schedule a delivery or saying that we're going to be receiving some items. Don't say a few dining room chairs. Because a few for you can mean for two or 40. And we do everything based on time. And again, no surprises. So the more information that you provide on the front end, just be transparent. I mean, if you're saying that, Oh, it's just delivering a couple chairs, the bed frame, but it's the three storey house with the winding staircase. I mean, it's kind of hard to fit those larger items in there. Whether it's a really long dining room table or anything like that. I mean, our guys will ask those questions, but provide as much information as possible. If you think you're providing too much you're doing it right.
Michelle Lynne 24:52
That's that's that's really good information though. Yeah, because sometimes we're in our ignorance or The first couple of times that we go through the process with you, we might feel like we're dumb by giving you all of that information. And nobody likes to feel dumb. We're just not familiar with the process. So knowing that as much information as possible is the right thing to do. Yeah, I think that gives us a level of freedom, a level of relief. Yeah, just sharing that with you. Yeah. And there
Morgan Heinrich 25:28
are little things in nuances. I mean, for example, if a driveway is super long, or it's too short to fit a truck down, I mean, that's time, right, their ticket for our guys to unload on the street, and then carry it all the way up the long driveway. But we don't want those surprises. And we want to be prepared for that. So we can be as professional as possible in front of your clients.
Michelle Lynne 25:48
That's, that's perfect. So trying to put ourselves in your shoes or in the delivery guys shoes with the drivers shoes or anything, like stepping back and saying, Okay, if I had to do this, what are the things that I would have to consider? Yeah, are useful for you. And your your team is really good at asking a lot of those detailed questions. I also think that by sharing with the receiver of your choice that hey, this is the first time I've had the pleasure of working with you, you know, what else do you need from me, just letting them know that this isn't something you've done 99 times will allow the receiver to be prepared to maybe ask more questions that are more detailed that might not have been thought of by somebody who is a first time ish user. So designers, don't be afraid to tell people that this is new to you. It's totally okay. We all have to start somewhere. Yeah. And heck, my designers and my procurement professional, she's the one who's doing all of this now. So like, if I were to get on the phone with you guys, I would be like a newbie again.
Morgan Heinrich 26:53
Dr. Morgan?
Michelle Lynne 26:57
This is actually Michelle Lynn calling.
Morgan Heinrich 27:00
Not just my caller, Id be
Michelle Lynne 27:03
like, Oh, can we please talk to Kate or Megan? Or Debbie? Or somebody instead of you? So don't be vague is one of them. What else would you suggest not
Morgan Heinrich 27:14
doing? Yeah, um, so I suggest being direct. But make sure you set up, we set up realistic expectations. I mean, you don't want to tell our guys to run with a $30,000 piece of furniture, and other things like that. And I mean, we have point people on the trucks and they're called the project managers. Everyone else has blue shirts, but these guys have white shirts. Yes. And that's one of your go to person. So feel free to be direct, say I have this timeline. But let's be safe and careful when we're doing this. That makes sense. Yeah. And
Michelle Lynne 27:48
also, I think allowing for a little bit of grace. mistakes do happen. It's that's why it's called a mistake. It's not like an on purpose, brokenness, but just having a little bit of grace, if somebody you know, trips, or stumbles, or whatever the case may be, and just knowing that Perfection is overrated. And I'm not saying to just excuse that $30,000 piece of art that just got, you know, punctured through the canvas. But thankfully, you know, it's wrapped well enough that it's not going to happen. But
insurance. Yeah, that too. But yeah,
I think you're right is just setting those expectations, but also giving a little bit of grace as well, if they do go a little bit over the timeframe because they are being extra cautious with some of these details, or something that you did forget to mention, like the
third floor.
Morgan Heinrich 28:40
Oh, yeah. Or that really long sofa that's not gonna fit up. That's
Michelle Lynne 28:43
Oh my gosh, yeah, that is always something to consider. Pivot.
Unknown Speaker 28:49
Okay, what's next? Window.
Michelle Lynne 28:57
Y'all, this podcast episode was made possible in part by foyer, a lightning fast interior design software that creates photorealistic renderings. I'm not kidding, you can barely tell that it's not a real room. So why leave your beautiful designs up to the imagination of your client, when you can show them what their space is going to look like? You will sign more clients and get more approvals with the software. It's powered by artificial intelligence, and a whole vouch for its ease, because if I can do it, anybody can because y'all know that my design team are the ones who do all the work, find [email protected] as well as in the show notes.
Um, so what systems
do you guys have in place? You had mentioned that you have the barcodes Yeah. What do you have in place in addition to that for tracking the inventory? Is it is it just when it comes in? Is it like, how does that let's go a little bit more into detail because that's not something that I was familiar with. Yeah.
Morgan Heinrich 30:01
So that's we have custom systems that were custom built for our company. We're really detailed and we we want to be on top of it as possible. So that barcode comes in. And that is our number that we've assigned to it. If you already have a number, just let us know. And we can change over some things. But that barcode Yeah, I know, right.
Unknown Speaker 30:21
Now, barcoding anyway.
Morgan Heinrich 30:25
But yeah, so we have the barcode scanners. So say, the item is moving from the receiving dock to the piano showroom, or it's moving to the fine art room, or wherever, wherever it is, we scan it onto the shelves, we scan it onto the section, wherever it goes. We know exactly where that piece is. And then when it leaves, we scan it out, we seen it onto the truck. And then when it once it comes into the home, it gets scanned off the truck into the home.
Michelle Lynne 30:52
Yes, so that also protects the client and it protects the likes of you guys forgetting a bunch of stuff, or losing it because it's like, oh, shoot, I forgot to bring the piano. But I know exactly where it is. Vice versa protects you guys from saying you never delivered that piano. But hey, it got scanned, it's somewhere in your house, go find it. Find it.
Morgan Heinrich 31:15
It's there, we promise.
Michelle Lynne 31:16
You know what, um,
we just moved a couple months ago, and we use delivery limited for a lot of our stuff. But I still cannot find DVDs, little itty bitty pink toothbrush for training toothbrush can't find that. I'm thinking, Oh, I should have barcoded it and scanned it.
Morgan Heinrich 31:33
And it asked me to look it up in this system,
Michelle Lynne 31:35
was it And seriously, we're like unpacked. It's got to be in one of the random boxes. I'm also missing a hand towel.
Morgan Heinrich 31:43
So it's in the garage, probably think you're right,
Michelle Lynne 31:47
we still haven't gone through all of that.
So what are their services? Would you say receiving and installation companies? Or what are you? What do you guys offer? So that our audience could potentially ask if they're, if they're out of the Dallas Fort Worth area, they could ask, what other services could they expect? I guess is what I'm trying to say. Yeah. And
Morgan Heinrich 32:11
I'll explain a little bit. So what delivery limited offers is say you have a client, whether they're moving from house to house be our goal is to do everything. So they can go on vacation for a couple weeks. Even during your install, they can go on vacation, whether it's a new home, we have guys that will back. Wow, package everything up. We've professional packers, we have professional organizers. That's a big thing to ask for. Because I mean those little nitty gritty things like lining the shelves, organizing the closet organizing the pantry that just blows your clients away, especially during those installs to great yeah. Yeah, that's
Michelle Lynne 32:45
a great point.
Morgan Heinrich 32:46
It's I mean, it's a nice service, and we're doing 20% off this spring, so let us know whenever
Michelle Lynne 32:51
reopen 20 Because this video is gonna live on forever,
Morgan Heinrich 32:55
forever. Just let us know.
Michelle Lynne 32:59
Yeah, I don't want to be organizing their kitchen. No,
Morgan Heinrich 33:01
it's not. It's not worth your time, though. It's really gonna pay me what I would charge them. Yeah. And it's really we're much more efficient at it. Probably no offense, Michelle.
Michelle Lynne 33:12
Amen to that. Yeah.
Morgan Heinrich 33:15
But yeah, so we offer receiving the installation, relocation services deliveries, which are different, because deliveries are just a few guys for a day, anything over and like taking a couple of days. That's an installation, the storage, the fine art storage, fine art service services. So those are different guys that are trained how to hang things on the wall. I mean, if it is a $30,000 painting, you don't want just a plain old guy hanging out on the wall.
Unknown Speaker 33:45
four holes, I'm sure.
Morgan Heinrich 33:49
Yeah, and we offer piano moving. So make sure to ask whoever you're working with, if they offer that as well. The Fine Art services, professional organizers. There's a lot that comes along with it. And then I also wanted to say, if you are interviewing other companies ask about insurance. I left that off. That's a big one. Ask how much they cover. Because you don't want to be the one left holding. What's the saying, holding the
Michelle Lynne 34:12
bag, you hold the bag bag, because that bag will have a hole in it. Money leaking out of it.
Morgan Heinrich 34:20
So I'm gonna ask those questions and yeah, all those services just make it go so much smoother and just a turnkey services we all saw for creating and shipping in house. So we have a whole entire shop where we can build the custom crates. Yeah. Well, that
Michelle Lynne 34:36
was also going to say that a good receiver will also like if something shows up and it's, I don't know, maybe a decline chooses that. They don't actually want it at the end of the day and it needs to go back. A good receiver will create it up and send it back for you. Yep, you know, and handle those types of details. And then you guys also if I recall correctly, have a little bit of furniture repair on sight?
Morgan Heinrich 35:00
Yes. isn't helpful. Yeah. And I mean, those things happen. Little tiny things that can be repaired and fixed. We can do that all in house so we can do our team specifically doesn't I mean little tiny things, but say you need leather restored, we have a bunch of partners that we work with, that come into our facility for resale can come into our facility and spray things down. We Yeah, we have partners that will come in and do it on our site. Because you don't want that happening on your client's home. You don't want like to worry about moving the item again, because that's even more damage can happen there. So we want everything to happen within our facility. That's
Michelle Lynne 35:38
that's a really great point. That is a really great point. So Morgan, tell the audience how they can find you and your company. Yeah. And anything else you want us to know. At the at the end of the at the end of the conversation? Yeah,
Morgan Heinrich 35:51
I so feel free to look us up delivering ltd.com and at delivery underscore limited on Instagram or on Facebook to
Michelle Lynne 36:04
Morgan does the Morgan does that your Instagram for delivery limited?
Morgan Heinrich 36:08
Yes. Yeah. So check that out. And I also wanted to say, if there are any other services or anything you're looking for in a receiver that we haven't thought of yet, feel free to shoot us a DM or email me It's Morgan, dot Heinrichs at delivery limited.com. And you can find that on the website. But just we want to be able to adapt and be as helpful to you as possible. So let us know.
Michelle Lynne 36:29
And would it be okay, if out of town designers were to email you a couple of questions as they're interviewing some of their other receivers?
Morgan Heinrich 36:38
Yeah, of course. Sure. I mean, we want to be a resource and we might even have some partners that we can refer to. That would be
Michelle Lynne 36:43
awesome. Well, Morgan, thank you so much for for spending your time with us. You know, working from home, we
both have makeup on today. So was a good time to do this.
I actually have pants on I'm not wearing my pajamas below my shirt.
But I will admit, I still have my slippers on.
Thank you so much. And for any of you guys who have questions, I will put some of the contact information in the caption below this video wherever you might have found it. So thanks again, Morgan. It was great talking to you.
Morgan Heinrich 37:17
Thank you.
Michelle Lynne 37:20
Hey, y'all. If you love the show and find it useful, I would really appreciate it if you would share with your friends and followers. And if you like what you're hearing, want to put a face with a name and get even more business advice. Then join me in my Facebook group, the interior designers business launch pad. Yeah, I know it's Facebook, but just come on in for the training and then leave without scrolling your feet. It's fine. I promise you'll enjoy it. And finally, I hear it's good for business to get ratings on your podcast. So please drop yours on whatever platform you use to listen to this. We're all about community over competition. So let's work on elevating our industry, one designer at a time. See you next time.
Transcribed by https://otter.ai
